FAQs
What is Et online shop's return policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unused, and in the original packaging to qualify for a return. Please refer to our Return and Refund Policy for full details.
How long does shipping take?
Shipping times vary based on your location:
Domestic orders: 3-7 business days.
International orders: 7-21 business days.
Processing time is typically 1-3 business days. You’ll receive a tracking number once your order is shipped.
Do you ship internationally?
Yes, we ship to many countries worldwide! Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
What should I do if my order arrives damaged?
If your item arrives damaged, please email us at paidet9@gmail.com within 7 days of delivery with your order number and photos of the damage. We’ll resolve the issue promptly.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this number to track your package through the shipping carrier’s website.